Troubleshooting - Hardware Key Error 60

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Hardware Key Error 60

Description

FRED launches but cannot run because the SuperPro Service is not started (reports error 60) or cannot be detected.

Solution

This error message usually indicates one of the scenarios below:

Problem	Resolution
Service not installed on the key server computer	The key services may not be installed and/or running on the key server machine. Follow the upgrade/installation process described below.
Service version incompatibility	A newer version of the Safe-Net Sentinel key service than what is currently installed on the key server computer may be required by the version of FRED trying to be run. This is most often encountered when a new version of FRED is released that requires an upgrade of the sentinel key services for compatibility. Follow the upgrade/installation process described below.

Upgrading or installing the Safe-Net Sentinel key service

The steps below describe the process for upgrading or installing the Safe-Net Sentinel key services on the key server computer.

1.Download the Safe-Net Sentinel Protection Installer executable from the Safe-Net website.

2.On the key server computer, remove the hardware dongle(s) and run the installer, making sure to choose the full installation (ALL components).

3.You may need to restart the server computer as indicated by the installer.

4.Plug the hardware dongle(s) back into the server computer to complete the installation.

5.Start FRED on the client computer and verify that the error is no longer displayed.